OUR ONLINE SERVICE
Already registered with our Online Service?
View your mortgage and savings accounts online. Please click here to be taken to our secure
log in page on our Family Building Society website.
Not used our Online Service before?
If you're already an existing customer and would now like to access your accounts online, simply follow the registration instructions below.
What you need to do
Step 1
Following the on-screen instructions, enter this information about you:
- Name
- Date of birth
- Postal address
- Email address
Once this is done you'll be sent two emails, one with your new username and the second with instructions on how to set up your password and memorable word.
Step 2
Use the link we have emailed to you to set up your password and memorable word.
Once this is done we'll send you your verification code by email or by post. This will take three to five working days to arrive.
Step 3 - once you've received your verification code
Visit our website and click on 'Login' at the top right hand corner of the screen.
Enter your new username, password and three characters from your memorable word to login.>
Click on the on-screen link to enter your verification code exactly as shown in the letter.
Important: the verification code is a further security measure and is the final stage in the re-registration process. Until you have received and entered your verification code you will not be able to see details of your existing account(s) or make a withdrawal. If you need to make a withdrawal before your verification code arrives in the post, call 03300 243406 and we will be happy to help.
That's it. Registration completed.
If you need any help along the way, call us on 03300 243406.
You can view our Online Service Terms & Conditions here.
Of course, if you do not want to manage your accounts online or do not have access to the internet our Savings Service Team are always very happy to answer your queries or send you whatever information you need in the post.
Why should I use the Online Service?
One of the biggest benefits of the new Online Service is the ability to apply for a new savings account without having to print the application and post into us before the account is opened. Our service makes savings applications 100% online, removing the requirement to print anything before your account can be opened.
In addition, if you’re acting as a Power of Attorney on any savings accounts with us, you can operate these accounts online.
Reacting to member feedback, we have made the system able to deal with requests for reactivation should you inadvertently lock yourself out of your account. Providing additional memorable information as part of the registration process will allow you to reset your login details without having to wait for a reactivation code to be posted to you.