During the life of your mortgage with National Counties, there are some charges which may be incurred, which can be found on our Family Building Society website.

Should an instance arise, not provided for in the link above, where a charge is levied, you will be advised in advance.

If there are any changes to the link above, you will be notified upon issue of your annual mortgage statement.

Do you need our help?

Since 1 December 2016, all new mortgages have only been available under our award winning Family Building Society brand. So if you have a new business query, please call our Family Building Society New Business Team (Mortgages) on 03330 140140. Our team will be able to look after you even though you currently have a National Counties mortgage. Don’t forget that Family Building Society is part of National Counties Building Society. Both brands are part of one company and we’re all based in the same office in Epsom in Surrey.

If you have a query about your current National Counties mortgage, please call our Mortgage Account Service Team on 03330 140146. For details of our opening hours, please visit our Contact us page.

Alternatively if you would like us to contact you at a time of your choice please complete the call back request form on our website which can be found here: Contact us - Call me back