OUR ONLINE SERVICE

Safe and secure

• Two-factor authentication each time you log in
• Send and receive secure messages
• Update your personal details
• View, save and print your annual ISA, savings accounts and mortgage statement(s) online

Savings

• Check balances and view your latest transactions
• Make withdrawals to your pre-nominated bank account
• Make transfers between your Family Building Society accounts
• View, save and print your annual ISA and savings accounts statement(s) online
• Set up a savings goal for your savings account (if your account allows)
• Apply online for a range of savings accounts
• Close your account online (depending on the terms and conditions of your account)

Mortgages

• Check your mortgage balance and latest transactions
• View, save and print your mortgage statement online
  

Please note if you are acting as a Power of Attorney then you will be unable to open an account online. For further information please read our Online Service terms and conditions below.

Did any help?

Find answers to commonly asked questions about our Online Service.

Already registered?

Please  click here to be taken to our Online Service page on our Family Building Society website.

Not used our Online Service before?

If you're already an existing customer and would now like to access your accounts online, please register for our Online Service. 

What do you need to do?

All you need to do is provide us with some personal details and set up your security information.

Please note, once you have registered we will send you a single use verification code in the post. This is a further security measure and is the final stage in the re-registration process. Until you have received and entered your verification code you will not be able to see details of your existing account(s) or make a withdrawal. If you need to make a withdrawal before your verification code arrives by email or in the post, call 03300 243406 and we'll be happy to help.

For joint accounts, each account holder will need to register separately if they would like online access.

Register for the Online Service here.