ABOUT US
Welcome to National Counties
A safe home for your savings
- As a building society, National Counties is a mutual organisation, owned by its saving and borrowing members and thus not subject to Stock Market fluctuations
- It is independent and not a subsidiary of any larger group
- The majority of its borrowings (over 75%) are raised by deposits from individuals
- Its financial strength, as measured by the capital ratio, is excellent and its conservative approach to lending means that it has very low mortgage arrears
- National Counties is a member of the Financial Services Compensation Scheme, providing protection for your savings.
National Counties Building Society is committed to its status as a mutual organisation, run for the benefit of its Members. It is the UK's largest single office building society and, from its headquarters in Epsom, Surrey, the Society provides a professional
service to over 50,000 customers throughout England and Wales.
Our mortgage products are designed to meet the different needs of our customers and are underwritten by a dedicated team of underwriters who look at each case on an individual basis. This conservative approach to lending has resulted in the Society experiencing a low level of default on its mortgages.
The Society's experienced and qualified staff strive to maintain the highest standards of customer service. An internal complaints procedure exists with ultimate recourse for dissatisfied customers to the Financial Ombudsman Service.
The National Counties Group Assets increased by 3% in 2022 to £2,402 million supported by reserves of £156.5 million and a Common Equity Tier 1 ratio of 20.7%. For more details please read our 2022 Annual Report and Accounts which can be found on our Corporate Information page.
National Counties launched the Family Building Society in July 2014, specifically to help all generations of families. The Family Building Society was set up to help tackle some of today's most pressing financial problems, by offering a wider set of financial solutions than a traditional building society. Please have a look at our Family Building Society website.
National Counties will continue to provide you with the same value for money savings accounts and mortgages, with traditional principles of personal service.
At Family Building Society you’ll carry on receiving the same personal service you’re used to from National Counties Building Society and it’ll be the same people who’ll be helping you in our branch and head office in Epsom. Find out more about Family Building Society.
National Counties and Family Building Society - we’re all the same group of people, the same family.
Useful information
Principal Office
Ebbisham House
30 Church Street, Epsom
Surrey KT17 4NL
Counter Services
Ashley Square
Epsom
Surrey KT18 5DD
Fax: 01372 745607
Contact us
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Firm Reference No. 206080 register.fca.org.uk