THE MORTGAGE WILL BE SECURED ON YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Online Service maintenance

Due to essential maintenance, our Online Service will be unavailable from 5pm on Friday 24 July until 5pm on Saturday 25 July, and 10pm on Tuesday 28 July until 2am on Wednesday 29 July. We apologise for any inconvenience.

Payment difficulties

If you are suffering from financial hardship, or expect to do so in the near future, please get in touch with us so we can try and find a solution for you. This may include rearrangement of a repayment mortgage to Interest-Only (or part repayment, part Interest-Only), term extension or a combination of these. More details are available here.

Secure messaging

As the security of your data is of paramount importance to us, National Counties Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.