Coronavirus - how can we help you?

Many of our staff are now working remotely in order to provide essential support to ensure that your savings continue to be looked after in our usual secure and safe way, and that you can continue to operate your accounts as normal.

As a mutual building society we are here to support you, our members. We are doing everything we can to ensure that there is no disruption to our levels of service to you.

Mortgage members

Click here for advice on dealing with payment difficulties

Further support and advice for landlords

Understanding your tenants' unique circumstances and engaging and supporting them positively, helps them find a way through these difficult times and can help you deal with your financial commitments too.

For more information or to download a copy of our 'Helping landlords help their tenants' leaflet, click here.


Important information for savers

Click here to find out more about our Online Service, withdrawal requests and how to access your money if you're self-isolating.

Head office and branch opening hours

Head office: 9am - 5.30pm Monday to Friday, closed on Saturday

Branch: 9am - 4.30pm Monday to Friday, closed on Saturday

You can continue to email us anytime, or if you are registered to use our Online Service you can send us a secure message. We will do our utmost to reply to you as quickly as we are able to.

Staying secure

In this heightened time of national anxiety we would ask you to remain vigilant against fraudsters and scammers. We have a wide range of helpful information and handy tips available to help you protect yourself on our Family Building Society website which you can view here.

Further support and advice

For more information on financial support available, you might find these websites useful: