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THE MORTGAGE WILL BE SECURED ON YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Online Service update
Due to planned essential maintenance, our Online Service will be unavailable from 10pm Friday 24 to 3am Saturday 25 October, and also between 9am to 10am on Saturday 25 October. We apologise for any inconvenience this may cause.
Mortgage customers - changes to our Standard Variable Rates (SVRs)
We'll be reducing our SVRs by 0.25% from 1 October 2025. We have written to existing customers who will be impacted by this change, with details relevant to them. See further information on SVRs.
Mortgage Payment Difficulties
If you are suffering from financial hardship, or expect to do so in the near future, please get in touch with us so we can try and find a solution for you. This may include rearrangement of a repayment mortgage to Interest-Only (or part repayment, part Interest-Only), term extension or a combination of these. More details are available here.
Secure messaging
As the security of your data is of paramount importance to us, National Counties Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.