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How we can support you with Coronavirus

In order to dedicate the time necessary to deal with those customers who are experiencing mortgage payment difficulties, we are only able to accept telephone calls to our head office between 9am and 2pm between Monday and Friday. Our head office will remain closed to telephone calls on Saturdays. Our Epsom branch opening hours have been reduced to 9am and 1pm on weekdays and closed on Saturdays.

You can continue to email us between 8am – 5.30pm, or if you are registered to use our online service you can send us a secure message. We will do our utmost to reply to you as quickly as we are able to.  

Existing Customers

We will ask a range of different questions to check your identity, so please make sure you have your account information with you when you call us.

Manage your Savings

Telephone: 03330 140144

Email: savings.service@ncbs.co.uk

Speak to this team to help with:

 

Manage your Mortgage

Telephone: 03330 140146

Email: mortgage.service@ncbs.co.uk

Speak to this team to help with:

  • Making changes to your account circumstances     
  • Changing your payment details or bank details      
  • Payment queries or difficulties      
  • Further advances and porting your mortgage      
  • Coming to the end of your fixed rate period.

Difficulty with hearing or speech? 

Please click here for important information about our Relay UK service.

Secure messaging

As the security of your data is of paramount importance to us, National Counties Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.

If you are a savings customer and need help with our Online Banking Service, please call our dedicated Online Banking Support team on 03300 243406.

Opening hours: Monday to Friday: 9am - 2pm.

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

New Customers

New savings account enquiry

Telephone: 03330 140141

Email: savings.newbusiness@ncbs.co.uk

Speak to this team to help with:

  • Opening a new savings account
  • Questions on interest rates      
  • What's new      
  • Finding out more about other services.    

New mortgage enquiry

From 1 December 2016, all new National Counties mortgages for new customers are only available under our Family Building Society brand.

Please click here to visit the Family Building Society website where you will find all the information you need and details of our full range of mortgages.

Difficulty with hearing or speech? 

Please click here for important information about our Relay UK service.

Opening Hours: Monday to Friday: 9am - 2pm

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Please note: If you would like to open one of our accounts in person, please visit our branch in Ashley Square, Epsom, Surrey, KT18 5DD.

Epsom Branch

Alternatively, you are welcome to call into our Epsom Branch:

Address: Ashley Square, Epsom, Surrey, KT18 5DD Telephone: 03330 140144 (Please note calls may be recorded for training and quality purposes).

Opening hours: Monday - Friday: 9am - 1pm.

Directions: Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign-posted. To download a map please click this link: Map to our branch.

Please note: customers should go to branch for all face-to-face enquiries.

Call back: If you would like us to call you back, please complete our call back request form.

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

request a callback

Head Office

Address: National Counties Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL

Directions: Download a map to our head office

Please note: If you would like to open one of our accounts in person, please visit our branch in Ashley Square, Epsom, Surrey, KT18 5DD.

Intermediaries

Please contact our Mortgage Desk for enquiries:

Email: mortgage.desk@ncbs.co.uk

Telephone: 01372 744155

Fax: 01372 745607

Opening hours: Monday to Friday: 8am - 5:30pm

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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