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THE MORTGAGE WILL BE SECURED ON YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Important update to the Financial Services Compensation Scheme (FSCS) deposit protection limit
From 1 December 2025, the FSCS deposit protection limit for your savings will increase to £120,000, up from £85,000. Read more.
Online Service update:
Due to planned essential maintenance our Online Service will unavailable from:
- 10pm on Wednesday 3 December to 2am on Thursday 4 December
- 8am to 5pm on Sunday 14 December.
We apologise for any inconvenience this may cause.
Payment Difficulties
If you are suffering from financial hardship, or expect to do so in the near future, please get in touch with us so we can try and find a solution for you. This may include rearrangement of a repayment mortgage to Interest-Only (or part repayment, part Interest-Only), term extension or a combination of these. More details are available here.
Secure messaging
As the security of your data is of paramount importance to us, National Counties Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.