Registration and activation

Registration for new users to our online service

If you are using the Online service for the first time you will be required to register using one of three routes;

Existing customers: you already have a National Counties savings or mortgage account and would like to view and operate your accounts via the Online service and/or apply for a new savings or mortgage account. You will be sent activation instructions and your 'user id' in the post 2-4 days after registering.

New customers applying for a savings account: you do not already have an account with National Counties and would like to apply for a new savings account (you will also be able to view and operate this account via the Online service). Once the savings application form is submitted to us and the account has been opened, you will be sent activation instructions and your 'user id' in the post 2-4 days later.

New customers applying for a mortgage: you do not already have an account with National Counties and would like to apply for a new mortgage (you will also be able to track the progress of your application and operate this account via the Online service). Once you have registered, an activation code and user id will be emailed to you. You will use these in conjunction with the personal passwords which you select at the time of registration. You will then be able to log in and out of the service to suit you.

To proceed, click on the relevant link above and follow the on screen instructions.

Existing users

Your ‘user id’ is unique to you and is contained in the activation letter or email for mortgage applicants, sent shortly after you registered. If you need a reminder of your 'user id' then please contact our Customer Centre. You can do this by clicking on 'Contact us' followed by 'E-mail' in the left hand menu. We will send you an email response, containing your 'user id', usually by the end of the next working day.

After receiving your activation letter/email

Every time you log-in to this service you will be asked to input your 'user id', chosen password in full and two characters from memorable data.  The password and memorable data chosen by you are all case sensitive, for example 'PASSWORD' is different to 'password'. Please note the system will not recognise characters that you cut/copy and paste from another document.

The very first time you log-in for this service you will need to input the activation code provided in the letter/email. The activation code must be input EXACTLY as it appears in your letter/email.