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About us

National Counties Principal Office

Welcome to National Counties

A safe home for your savings

  • As a building society, National Counties is a mutual organisation, owned by its saving and borrowing members and thus not subject to Stock Market fluctuations 
     
  • It is independent and not a subsidiary of any larger group
     
  • The majority of its funding (approximately 75%) is raised by deposits from individuals
     
  • Its financial strength, as measured by the capital ratio, is excellent and its conservative approach to lending means that it has very low mortgage arrears
     
  • National Counties is a member of the Financial Services Compensation Scheme, providing maximum protection for your savings.

Useful Information

Principal Office
Ebbisham House
30 Church Street, Epsom
Surrey KT17 4NL


Counter Services
Ashley Square
Epsom
Surrey KT18 5DD


Tel: 01372 742211
Fax: 01372 745607 customer.centre@ncbs.co.uk

 

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Firm Reference No. 206080 www.fsa.gov.uk/register/

National Counties Building Society is committed to its status as a mutual organisation, run for the benefit of its Members. It is the UK's largest single office building society and, from it headquarters in Epsom, Surrey, the Society provides a professional service to over 50,000 customers throughout England and Wales. 

Our range of savings products has recently been extended to include savings accounts which are available exclusively online and a transactional mobile app which can be used to manage accounts on the go. 

Our mortgage products are designed to meet the different needs of our customers and are underwritten by a dedicated team of underwriters who look at each case on an individual basis. This conservative approach to lending has resulted in the Society experiencing a low level of default on its mortgages.

The Society's experienced and qualified staff strive to maintain the highest standards of customer service. An internal complaints procedure exists with ultimate recourse for dissatisfied customers to the Financial Ombudsman Service.

With Group Reserves of £110 million and Group Assets of £1,322 million at 31 December 2012, National Counties' Reserves Asset ratio of 8.36% is significantly higher than the average for the peer group based on 2011 results of 5.0% (source: KPMG Building Societies Database 2012). National Counties' reserves and core tier 1 capital ratio of 26% continue to provide much envied financial strength.

Financial Information
2012 Annual Report and Accounts
2012 Summary Financial Statement

2011 Annual Report and Accounts
2011 Summary Financial Statement

2010 Annual Report and Accounts
2010 Summary Financial Statement

2009 Annual Report and Accounts
2009 Summary Financial Statement

2008 Annual Report and Accounts
2008 Summary Financial Statement

Annual General Meeting
Annual General Meeting Results

Capital Requirements Directive - Pillar 3 Disclosures
Publication of the attached document is required under the Capital Requirements Directive as described within the introduction section of the document.
Pillar 3 Disclosure