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Register for the online service

By registering for the online service you can:

  • Check your account balance, interest rate and account transactions
  • Drawdown money from pre-arranged mortgage facilities
  • Make payments to your mortgage account
  • Click here to find out more and register

Payment difficulties

If you experience difficulty in making your regular monthly payments, you should contact us without delay and we will do our best to help you.
The Money Advice Service produces a number of free guides, including 'Problems Paying Your Mortgage' - please visit their website to order or download a free copy: Money Advice Service - Free Guides

Interest-only mortgage

The Money Advice Service has compiled the following leaflet to help people plan for the future with their interest-only mortgage. The leaflet includes frequently asked questions and suggested action plans:

Do you need our help?

Please call us on 03300 243412 to arrange an appointment should you be in a position to apply or require advice, alternatively our customer representative may be able to answer any queries you might have. We're open Monday to Thursday: 8.00am to 6.00pm, Friday: 8.00am to 5.30pm and Saturday: 9.00am to 12.00pm.

Alternatively if you would like us to contact you at a time of your choice please complete the call back request form on our website which can be found here: Contact us - Call me back

Frequently Asked Questions

Over the life of your mortgage with us, you will probably have some questions, for your convenience we have compiled answers to our most frequently asked questions - visit our Frequently Asked Questions web page or click on the relevant question below:

THE MORTGAGE WILL BE SECURED ON YOUR HOME
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE