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Who to contact

Whilst we do our best to provide excellent products and service, sometimes things can go wrong. We want to be able to resolve any complaint as soon as we can and to achieve a fair outcome for you.

You can raise a complaint in any of the following ways:

In writing: National Counties Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey, KT18 5DD

By telephone:
Savings: 03300 243413
Mortgages: 03300 243414

By fax: 01372 745607

By email:
Savings: savings.service@ncbs.co.uk
Mortgages: mortgage.service@ncbs.co.uk

In person at our branch: Ashley Square, Epsom, Surrey, KT18 5DD

By 'Secure Message' available within the Online Service

How we will deal with your complaint

If, following our response, you are still unhappy you may be able to refer your complaint to the Financial Ombudsman Service. Please click on the Complaints Procedure for full details.